Start or Stop Water Service

Start Water Service Online

The application to start water service is provided below. New customers may stop by the District’s customer service lobby to receive a new customer goodie bag. If you have any questions please contact the Customer Service Department at (909) 595-7554 or by email cservice@wvwd.com.

• Applications received during normal business hours will be processed the next business day after your application has been approved.
• The soonest date to start service is the next business day.
• Service cannot be started on weekends or District holidays.
• The start service date requested cannot exceed 2 weeks from today’s date.

RENTER INFORMATION

• The Owner/Tenant Affidavit is required to complete the application process for all residential renters/lease.
• The Owner/Tenant Affidavit must be completed within 2 weeks from the date of service established.

START SERVICE APPLICATIONS

Water service can also be established in person, at District headquarters in the Customer Service lobby. WVWD is located at: 271 S. Brea Canyon Road Walnut, California 91789.

The Customer Service Department is open:

• Monday through Thursday 7:00 a.m. – 5:00 p.m., and
• Friday, 7:00 a.m. – 4:00 p.m.

Required documents to sign up for service:

• Proof of Ownership for Owners (escrow document, closing statement, grant deed, etc.)
• Lease Agreement for Renters
• Property Management Agreement for Property Managers/Agents/Realtors
• Valid photo identification (driver’s license, passport, government issued ID, etc.)
• Social Security Number

Charges due when signing up for service:

• $30.00 Administrative fee
• Deposit is determined based on the applicant’s creditworthiness

The District accepts cash, check, credit/debit card or money order as forms of payment.

For more information, contact the Walnut Valley Water District at 909-595-7554 or email at cservice@wvwd.com.

Turn Service Off/Stop Service

To stop service and close your account, please select the link below to complete the Stop Service Request.

• All applications received during normal business hours will be processed the next business day after your application has been received and approved.
• The soonest date to stop service is the next business day.
• The stop service date requested cannot exceed over 2 weeks from today’s date.

You may also stop service by contacting the Customer Service Department at 909-595-7554.