1) Why are my rates changing?
WVWD is currently nearly 100 percent dependent upon imported water that is purchased from the Metropolitan Water District of Southern California (MWD) and its member agency, Three Valleys Municipal Water District (TVMWD). Our rates depend heavily on the prices set by MWD and TVMWD which have increased significantly over the years. Other costs that severely impact rates include the rising cost of electricity used to deliver drinking water, compliance with state and federal water quality regulations that increase regulatory costs, and compliance with other legislative and regulatory mandates imposed by the state.
2) Will the proposed rates increase help WVWD raise its profits?
WVWD is a not-for-profit government agency. The District is required to charge customers only what it costs to provide their water service.
3) What drives the cost of my water bill?
The main drivers of WVWD costs are the rates charged by MWD and TVMWD for imported water.
Water Supply – Costs for the acquisition and transportation of imported water to WVWD’s service area which includes the city of Diamond Bar, portions of the cities of Industry, Pomona, Walnut, West Covina and the easterly section of the unincorporated area of Rowland Heights.
Safe & Reliable Water Delivery – Costs required of the daily operations, system maintenance, and engineering of WVWD infrastructure and water quality implementation.
Customer Service, Administration & District-Wide Conservation – Costs allocated for the administrative functions required to manage WVWD’s operations.
Capital Improvement – Costs attributed to the refurbishment, replacement, and construction of WVWD’s water system infrastructure.
Debt – Costs connected to repaying bond proceeds and other long-term liabilities.
4) How much water does WVWD deliver?
On a yearly basis, WVWD delivers over 6,766 million gallons of drinking water to customers and over 763 million gallons of recycled water to irrigate landscape areas such as parks, medians, and school grounds.
5) What is water supply reliability?
Water supply reliability is the assurance that all customers have access to water when and where they need it. From the moment they wake up to make a cup of coffee, to irrigating their lawn, or to the drinking fountain at their schools, WVWD operates on a daily basis to achieve system readiness under any circumstance. System reliability includes infrastructure and emergency response plans for natural and unexpected emergencies such as fires.
6) How does WVWD plan to diversify its water supplies?
100 percent of WVWD’s drinking water provided to customers comes from distant sources via the State Water Project and the Colorado River via the Colorado River Aqueduct traveling hundreds of miles through a complex series of waterways and aqueducts. To decrease our dependence on imported water supplies, WVWD has implemented measures to secure additional water from local sources, as well as storing imported water in local groundwater basins, for future use. These projects are discussed in the Notice of Public Hearing document above. Each project has undergone careful planning to ensure that the financial investment required in the short-term results in increased supply reliability, and economic benefits for customers in the long-term.
7) Where does WVWD’s money go?
Nearly fifty percent of every dollar spent by WVWD relates directly to the volume of water used by customers. Most of the remaining expenses do not vary based upon the quantity of water used by our customers. These costs include the daily operations and maintenance costs required to operate WVWD’s water system infrastructure and all services provided by WVWD to ensure that customers are provided with 24/7 access to clean, safe, and reliable water.
8) How can I lower my monthly water bill?
WVWD offers a variety of water use efficiency programs aimed at providing our customers with the tools and resources they need to save water and money. Programs include free landscape classes, premium high-efficiency toilet distributions, residential and commercial rebates, water conservation presentations, water leak detection, and more. To learn how you can benefit from these programs contact WVWD at (909) 595-7554 and visit our Conservation page for more tips.
WVWD’s Affordable Rate Program (WVARP), is offered to customers who meet certain eligibility requirements based on household income. If your household qualifies for a discount on your energy bill under the electric or gas CARE programs, you may also qualify for a discount of up to 50% on the base rate of your water bill. To apply for WVARP, please complete an application.