Customer Responsibility for Payment
It is the customer’s responsibility to ensure that payments are received at the District office in a timely manner. Bills for service are due and payable upon presentation and become past due twenty days from the date of the bill. Partial payments are not authorized unless prior approval has been received from the District.
Form of Payment
District billing shall be paid in cash, checks, credit cards (Visa, MasterCard, and Discover may be used online or by telephone), and electronic payments. Make checks payable to Walnut Valley Water District.
The District also offers Automatic and online Payment Processing as described in the next section.
Payment Locations
Customers may mail their payment to the District office. Alternatively, customers may pay their bill in person at the District office during normal working hours or, after hours, deposit the payment in the water bill payment drop box located in front of the District office.
The District office is located at:
271 S. Brea Canyon Road
Walnut, California 91789
The District’s Lockbox is located at:
Walnut Valley Water District
P.O. Box 7152
Pasadena, California 91109-7152
East West Bank
The District is now offering customers additional convenience and flexibility by being able to make payments at one of the five local East West Bank branches located throughout the District’s Service area.
Click here for branch locations
Automatic Payment Processing
In addition to the traditional forms of payment in cash or by check, the District is pleased to offer customers the option of paying their water bills via an automatic payment program, at no cost. Customers can now pay their water bills by simply authorizing the District to deduct the payment directly from their checking accounts on a pre-designated date following receipt of their water bills.
To participate in the Automatic Bill Payment program, download and print the authorization form, complete the required information, and mail the authorization form with a voided check to the District office. Once the District has processed a customer’s Automatic Bill Payment authorization, notification by mail will follow to inform the customer of the timing of the first payment. Generally, program activation takes approximately 30 days. For additional information or to receive an authorization form by mail, please contact the District’s Customer Service Department at (909) 595-7554 or (909) 595-1268 during regular working hours.
Click here to download the Automatic Bill Pay Application (authorization form).
Free Online Payment Options
You can now make a payment online or by phone with your MasterCard, Visa, Discover Card, debit card, or bank account. All you need to make a payment is your 12 digit account number, found on your billing statement, the balance owed, and your credit card, debit card, or bank account information. As another option, you can also pay by simply dialing toll free (888) 736-2813 to call a secure automated telephone payment system.
