Payment Options

Customer Responsibility for Payment

It is the customer’s responsibility to assure that payments are received in a timely manner. Customers may choose from one of the options listed below. Please contact the Customer Service Department if you have any questions at (909) 595-7554 or cservice@wvwd.com.

Bills for service are due and payable upon presentation and become past due twenty (20) days from the date of the bill. Partial payments are not authorized unless prior approval has been received from the District.

ACCESS YOUR ACCOUNT ONLINE

Customer Web is an online portal that allows customers to view billing statements, sign-up to receive an electronic bill (e-Bill), make a payment, or set-up a recurring payment.

To enroll, simply click on the Customer Web link below.  You will need the following information:

• 12-digit WVWD Account Number ( located on your monthly bill statement)
• Valid e-mail address

It’s that easy! There is no fee for accessing and viewing your billing statements or for signing up for e-Bill, or making a payment.

An educational video is available below explaining the features of accessing “My Account” online.

Sign-Up for AutoPay

Customers can now pay water bills automatically by authorizing WVWD to deduct the payment directly from their checking account on a pre-selected date following receipt of their monthly bill statement.

To participate in AutoPay, submit an Online Application. 

Customers who would like to submit a paper application can download and print the authorization form. Complete the required information and mail the authorization form with a voided check to the District’s headquarters located at 271 S. Brea Canyon Road, Walnut, CA 91789. Customers may also deliver the form and voided check in person.

Once the District has processed a customer’s AutoPay authorization, notification by mail will follow to inform the customer of the timing of the first payment. Generally, program activation takes approximately 30 days. For additional information or to receive an authorization form by mail, please contact the District’s Customer Service Department at (909) 595-7554.

Returned Checks

If the bank returns a check received for payment or if an electronic payment via the Automatic Bill Payment program is rejected, repayment will be required in the form of cash, cashier’s check, or money order. The customer’s account will be charged a returned check fee. Typically, the District will issue a letter or a door tag notification to the service address for repayment of the check amount as well as the returned check fee.

One-Time Online Bill Payment

Payment Extension Request Form

To submit a payment extension request, please click here. Payment extensions cannot be made on existing payment extensions. You will receive an e-mail confirmation of approval or denial of the requested payment extension within two business days. The requested payment date cannot exceed 14 days from the date of request.

Accepted Forms of Payment

District billing shall be paid in cash, checks, credit cards (Visa, MasterCard, and Discover may be used online or by telephone), and electronic payments. Make checks payable to Walnut Valley Water District.

Payment Locations

Customers may mail their payment to the District office. Alternatively, customers may pay their bill in person at the District office during normal working hours or, after hours by depositing the payment in the water bill payment drop box located in front of the District office.

The District office is located at:

271 S. Brea Canyon Road
Walnut, California 91789

The District’s Lockbox is located at:

Walnut Valley Water District
P.O. Box 7152
Pasadena, California 91109-7152