PAYMENT EXTENSION REQUEST FORM
To submit a payment extension request, please click here. Payment extensions cannot be made on existing payment extensions. You will receive an e-mail confirmation of approval or denial of the requested payment extension within two business days. The requested payment date cannot exceed 14 days from the date of request.
Frequently Asked Questions
What is the District’s New Customer Web and how can it help me?
The Customer Web is an online portal that will allow customers to view billing statements, sign-up for e-Bill, or make a payment. Customers can now access information or make a payment 24/7.
How can I access the Customer Web?
Simply click the “Customer Web” link above and you will be directed to the “Customer Web” log-in page. Once you are on the “Customer Web” site, new customers must click the “create a new account” link to create your log-in and password. Once you have enrolled and signed in, simply add your 12-digit account number to your profile and you will have the ability to view statements, sign-up for e-Bill, or make a payment.
Do I need to enroll in Customer Web to make an e-Payment?
No. If you wish only to make a quick payment simply click on the “e-Payment” link above and follow the on-screen instructions. As another option, you can also pay by simply dialing toll free (888) 736-2813 to call a secure automated telephone payment system. The e-Payment option is also available through the “Customer Web”
What is e-Bill and how does it work?
e-Bill is an environmentally friendly and secure way to receive your bill. Once enrolled in e-Bill, you will receive a monthly e-mail message stating that your water bill is ready to view online. You may then log onto “Customer Web” to view your bill. Once you have signed up for e-Bill you will no longer receive a paper bill through the mail.
How do I sign up for e-Bill?
To sign up for e-Bill you must first enroll in “Customer Web”. Once enrolled you must associate your account with your profile. Once your account has been added you will then have the ability to select the e-Bill option.
What information will I need to make an e-Payment?
All you need to make an e-Payment is your 12-digit account number, found on your billing statement, the balance owed, and your credit card, debit card, or bank account information.
How quickly is my payment received and posted to my account?
The District is notified “real-time” that a payment has been made and the payment will be posted to your account within one business day. If your account is subject to turn-off, to avoid service interruption, we recommend you call customer service at 909-595-7554 to advise them that you have made an e-payment.