Manage and Pay Your Bill Online

Customer Web Services

The “Customer Web” is an online portal that allows customers to view billing statements, sign-up to receive an electronic bill (e-Bill), make a payment, or set-up a recurring payment. To enroll, simply click on the “Customer Web” link below. All you will need to enroll is your 12-digit account number, found on your billing statement, and a valid e-mail address. It’s that easy! There is no fee for accessing and viewing your billing statements or for signing up for e-Bill, or making a payment.

For detailed instructions explaining how to enroll, view your statement, sign-up for e-Bill, or make a payment please click here.

PAYMENT EXTENSION REQUEST FORM

To submit a payment extension request, please click here. Payment extensions cannot be made on existing payment extensions. You will receive an e-mail confirmation of approval or denial of the requested payment extension within two business days. The requested payment date cannot exceed 14 days from the date of request.

Online Bill Payment

You can now make an online payment using your MasterCard, Visa, Discover, debit card, or bank account. All you need to make a payment is your 12-digit account number, found on your billing statement, the balance owed, and your debit card, credit card, or bank account information.

Make your online payment today by clicking the “e-Payment” link below. As another option, you can also pay by simply dialing toll free 1(888) 736-2813 to call a secure automated telephone payment system. Please note that paying your bill online or by telephone with a checking/savings account or credit/debit card is at no cost to you.

Sign-up for Autopay

The District’s Autopay option is still available! It’s a free and convenient way to pay your water bill, at no cost. Click here for more information or to enroll in Autopay.

If you have questions, see below for Frequently Asked Questions, or email us at cservice@wvwd.com or call (909) 595-7554 and ask for Customer Service.

Frequently Asked Questions

What is the District’s New Customer Web and how can it help me?

The Customer Web is an online portal that will allow customers to view billing statements, sign-up for e-Bill, or make a payment. Customers can now access information or make a payment 24/7.

How can I access the Customer Web?

Simply click the “Customer Web” link above and you will be directed to the “Customer Web” log-in page. Once you are on the “Customer Web” site, new customers must click the “create a new account” link to create your log-in and password. Once you have enrolled and signed in, simply add your 12-digit account number to your profile and you will have the ability to view statements, sign-up for e-Bill, or make a payment.

Is there a fee to enroll in the Customer Web?

There is no fee for enrolling in the Customer Web, viewing billing statements, or for signing-up for e-Bill.

Do I need to enroll in Customer Web to make an e-Payment?

No. If you wish only to make a quick payment simply click on the “e-Payment” link above and follow the on-screen instructions. As another option, you can also pay by simply dialing toll free (888) 736-2813 to call a secure automated telephone payment system. The e-Payment option is also available through the “Customer Web”

What is e-Payment and how does it work?

e-Payment includes any type of electronic payment. The e-Payment options available to our customers include credit card, debit card, or electronic check.

How can I make an e-Payment?

Customers can make an e-Payment through the “e-Payment” link, the “Customer Web” link, or through a secure automated phone system by dialing 1-888-736-2813.

What is e-Bill and how does it work?

e-Bill is an environmentally friendly and secure way to receive your bill. Once enrolled in e-Bill, you will receive a monthly e-mail message stating that your water bill is ready to view online. You may then log onto “Customer Web” to view your bill. Once you have signed up for e-Bill you will no longer receive a paper bill through the mail.

How do I sign up for e-Bill?

To sign up for e-Bill you must first enroll in “Customer Web”. Once enrolled you must associate your account with your profile. Once your account has been added you will then have the ability to select the e-Bill option.

What information will I need to make an e-Payment?

All you need to make an e-Payment is your 12-digit account number, found on your billing statement, the balance owed, and your credit card, debit card, or bank account information.

Is there a service fee for making e-Payments?

Making an electronic payment online or by telephone is at no cost.

How quickly is my payment received and posted to my account?

The District is notified “real-time” that a payment has been made and the payment will be posted to your account within one business day. If your account is subject to turn-off, to avoid service interruption, we recommend you call customer service at 909-595-7554 to advise them that you have made an e-payment.