Generally, customer accounts are on a monthly billing cycle. The current bill balance is considered past due if not paid within twenty days from the date of invoice.
Delinquent Bill Notification Process and Service Shut-Off
An overdue notice is mailed and a late fee is charged on accounts maintaining balances over twenty (20) days. An account with a past due balance is subject to water shut-off. Once the shut-off notice is delivered and/or service is disconnected for nonpayment, the water service account is subject to processing fees and a security deposit.
If your service is disconnected for non-payment, the District must receive the past due amount and the delinquent service charges before restoring water service. In addition, a security deposit may be required. Payments to restore water service must be made online or in-person at the District headquarters during normal business hours.
Policy on Water Shut-Offs for Non-Payment
WVWD has replaced water shut-off door tag notifications with mail service. A customer will received a mailed overdue notice as final notice before water is shut-off due to non-payment.