Generally, customer accounts are on a monthly billing cycle. The current bill balance is considered past due if not paid within twenty days from the date of invoice.
Delinquent Bill Notification Process and Service Shut-Off
An overdue notice is mailed and a late fee is charged on accounts maintaining balances over twenty days. An account with a past due balance is subject to disconnections. Once the disconnection notice is delivered and/or service is disconnected for nonpayment, the water service account is subject to processing fees and a security deposit.
If your service is disconnected for non-payment, the District must receive the past due amount and the delinquent service charges before restoring service. In addition, a security deposit may be required. Payments to restore service must be made at the District office during normal working hours or paid online.
Policy On Discontinuation of Residential Water Service for Non-Payment
SB 998 Policy