The Customer Dashboard is an online portal that will allow customers to view billing statements, sign-up for e-Bill, or make a payment. Customers can now access information or make a payment 24/7.

 Simply click the “Customer Dashboard” link above and you will be directed to the “Customer Dashboard” log-in page. Once you are on the “Customer Dashboard” site, new customers must click the “sign-up now” link to create your log-in and password. Once you have enrolled and signed in, simply add your 12-digit account number to your profile and you will have the ability to view statements, sign-up for e-Bill, or make a payment. For more detailed instructions please click here.

 There is no fee for enrolling in the Customer Dashboard, viewing billing statements, or for signing-up for e-Bill. There is a charge of $2.95 per $250 increment for e-Payments only.

No. If you wish only to make a quick payment simply click on the “e-Payment” link above and follow the on-screen instructions. As another option, you can also pay by simply dialing toll free (877) 403-7081 to call a secure automated telephone payment system. The e-Payment option is also available through the “Customer Dashboard”

e-Payment includes any type of electronic payment. The e-Payment options available to our customers include credit card, debit card, or electronic check.

Customers can make an e-Payment through the “Express e-Payment” link, the “Customer Dashboard” link, or through a secure automated phone system by dialing 1-877-403-7081.

e-Bill is an environmentally friendly and secure way to receive your bill. Once enrolled in e-Bill, you will receive a monthly e-mail message stating that your water bill is ready to view online. You may then log onto “Customer Dashboard” to view your bill. Once you have signed up for e-Bill you will no longer receive a paper bill through the mail.

To sign up for e-Bill you must first enroll in “Customer Dashboard”. Once enrolled you must associate your account with your profile. Once your account has been added you will then have the ability to select the e-Bill option. For more detailed instructions please click here.

All you need to make an e-Payment is your 12-digit account number, found on your billing statement, the balance owed, and your credit card, debit card, or bank account information.

The District has contracted with Paymentus Corporation to process the District’s e-Payments. Paymentus Corporation charges a fee of $2.95 per each $250 transaction for processing these payments. There is no fee for enrolling in the “Customer Dashboard” and accessing billing statements or for signing up for e-Bill.

The District does not receive any portion of the service fee. Paymentus Corporation is an independent company providing a service for the District’s water utility customers.

The District is notified “real-time” that a payment has been made and the payment will be posted to your account within one business day. If your account is subject to turn-off, to avoid service interruption, we recommend you call customer service at 909-595-7554 to advise them that you have made an e-payment through Paymentus.