How To Turn Off Your Water

Turn Off Procedure

Locate your customer valve or house valve. The valve is usually located on a hose bib where the plumbing service line enters the house. A hose bib is an exterior water faucet with a threaded end to connect a lawn or garden hose. Turn the gate valve clockwise to turn off water flow. See left-hand illustration in diagram below.

Emergency Meter Valve

If the operation of the customer valve does not turn off your water, then locate the meter valve on the street side of the meter assembly and turn the meter valve a ¼ turn clockwise to turn off water. See right-hand illustration in diagram below.

Turn Off Assistance

If you are unable to locate the valve or turn off your water, contact the Customer Service Department for assistance.



271 S. Brea Canyon Road
Walnut, California 91789
(909) 595-1268    
(626) 964-6551
Monday-Thursday 7am-5pm
Friday 7am - 4pm