Disputed Bills

General Information

Should you question the accuracy your bill, please contact the Consumer Service Department for assistance. Should you feel the explanation received is inadequate, please ask to speak with a supervisor, who will further investigate your request. Thereafter, if you believe you are still being billed incorrectly, you may appeal the accuracy of the charges in accordance with the District's rules and regulations.

Appeals Procedure

If a consumer is not satisfied with the explanation of charges after speaking with the Consumer Service staff, the consumer may contest the accuracy of the charges by following the District’s Appeals Procedure. The District has a two-tiered appeals process. When a consumer submits a formal complaint, a hearing will be scheduled with a District Hearing Officer, who will review the case. If the consumer is dissatisfied with the decision of the Hearing Officer, the decision may be appealed to the District's Board of Directors, who will hear the case. The decision of the District's Board of Directors is final.

Appeals Procedure Steps Made Easy

Click here to view a flow chart of the steps in the Appeals Procedure.

District Policy Document

Please read the District's policy for the complete official description of the Appeals Procedure. This policy is provided in Adobe Acrobat (PDF) format. Just click the link above and the file will open automatically if Adobe Reader is installed on your computer.

If the file does not open, click on the Adobe Reader icon to download the FREE Acrobat Reader program. It's easy! This program will enable you to view the District's policy as well as a flow chart of the complete process linked to the diagram below.