Customer Responsibility for Payment
It is the customer’s responsibility to assure that payments are received at the District office in a timely manner. Bills for service are due and payable upon presentation and become overdue twenty days from the date of invoice. Partial payments are not authorized unless prior approval has been received from the District.

Payment Location
Customers may mail their payment to the the District office. Alternatively, customers may pay their bill in person at the District office during normal working hours or, after hours, deposit the payment in the water bill payment drop box located in front of the District office. The District office is located at:

271 S. Brea Canyon Road
Walnut, California 91789

Form of Payment
District billing shall be paid in legal tender of the United States of America. Cash, checks, and electronic payment are accepted. Make checks payable to Walnut Valley Water District. The District has the right to refuse any payment of such billing in coin.

The District also offers Automatic Payment Processing as described in the next section.

Automatic Payment Processing
In addition to the traditional forms of payment in cash or by check, the District is pleased to offer its customers the option of paying their water bills via an automatic payment program. Customers can now pay their water bills by simply authorizing the District to deduct the payment directly from their checking accounts on a pre-designated date following receipt of their water bills.

To participate in the Automatic Bill Payment program, download and print the authorization form, complete the required information, and mail the authorization form with a voided check to the District office. Once the District has processed a customer’s Automatic Bill Payment authorization, notification by mail will follow to inform the customer of the timing of the first payment. Generally, program activation takes approximately 30 days. For additional information or to receive an authorization form by mail, please contact the District’s Customer Service Department at (909) 595-7554 or (626) 964-6551 during regular working hours.

Click here to download the Automatic Bill Pay Application (authorization form).

Other Electronic Payment Options
If your financial institution offers pay-by-phone or computer-based home banking, you may have the option of paying your water bill through an electronic payment service (E-payment). For information on availability of pay-by-phone or computer based home banking, contact your financial institution. There is no need to sign up with the District for electronic payment options. The District does not charge for these services; however, some financial institutions charge a fee.

Returned Checks
If the bank returns a check received for payment or if an electronic payment via the Automatic Bill Payment program is rejected, repayment will be required in the form of cash, cashier’s check, or money order. The customer’s account will be charged a returned check fee. Typically, the District will issue a door tag notification to the service address for repayment of the check amount as well as the returned check fee. This is due in the District office within 48 hours of the date of the notice.

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