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MANAGE AND PAY YOUR BILL ONLINE
 Managing and paying your water bill just got easier with the introduction of our new online services.
The Walnut Valley Water District, in partnership with Paymentus Corporation, is now offering e-Payment and Customer Dashboard services anytime, any day, 24/7. Customers can now:
- Sign up for e-Bill and Go Paperless
NEW! Online Bill Payment
You can now make an online payment using your MasterCard, Visa, Discover, debit card, or bank account. All you need to make a payment is your 12-digit account number, found on your billing statement, the balance owed, and your debit card, credit card, or bank account information.
Make your online payment today by clicking the “e-Payment” link below. As another option, you can also pay by simply dialing toll free 1(877) 403-7081 to call a secure automated telephone payment system. Please note that Paymentus charges a convenience fee of $2.95 per each $250 increment for paying bills using either of these payment services.
NEW! Customer Dashboard Services
The “Customer Dashboard” is an online portal that allows customers to view billing statements, sign-up to receive an electronic bill (e-Bill), make a payment, or set-up a recurring payment. To enroll, simply click on the “Customer Dashboard” link below. All you will need to enroll is your 12-digit account number, found on your billing statement, and a valid e-mail address. It’s that easy! There is no fee for accessing and viewing your billing statements or for signing up for e-Bill. However, please note that Paymentus charges a convenience fee of $2.95 per each $250 increment for paying bills using their services.
For detailed instructions explaining how to enroll, view your statement, sign-up for e-Bill, or make a payment please click here.
If you have questions, click here for Frequently Asked Questions, or email us at eBill@wvwd.com or call (909) 595-1268 and ask for Customer Service.
Sign-up for Autopay
The District’s Autopay option is still available! It’s a free and convenient way to pay your water bill. Click here for more information or to enroll in Autopay.
 Frequently Asked Questions?
- What is the District’s New Customer Dashboard and how can it help me?
The Customer Dashboard is an online portal that will allow customers to view billing statements, sign-up for e-Bill, or make a payment. Customers can now access information or make a payment 24/7.
- How can I access the Customer Dashboard?
Simply click the “Customer Dashboard” link above and you will be directed to the “Customer Dashboard” log-in page. Once you are on the “Customer Dashboard” site, new customers must click the “sign-up now” link to create your log-in and password. Once you have enrolled and signed in, simply add your 12-digit account number to your profile and you will have the ability to view statements, sign-up for e-Bill, or make a payment. For more detailed instructions please click here.
- Is there a fee to enroll in the Customer Dashboard?
There is no fee for enrolling in the Customer Dashboard, viewing billing statements, or for signing-up for e-Bill. There is a charge of $2.95 per $250 increment for e-Payments only.
- Do I need to enroll in Customer Dashboard to make an e-Payment?
No. If you wish only to make a quick payment simply click on the “e-Payment” link above and follow the on-screen instructions. As another option, you can also pay by simply dialing toll free (877) 403-7081 to call a secure automated telephone payment system. The e-Payment option is also available through the “Customer Dashboard”
- What is e-Payment and how does it work?
e-Payment includes any type of electronic payment. The e-Payment options available to our customers include credit card, debit card, or electronic check.
- How can I make an e-Payment?
Customers can make an e-Payment through the “Express e-Payment” link, the “Customer Dashboard” link, or through a secure automated phone system by dialing 1-877-403-7081.
- What is e-Bill and how does it work?
e-Bill is an environmentally friendly and secure way to receive your bill. Once enrolled in e-Bill, you will receive a monthly e-mail message stating that your water bill is ready to view online. You may then log onto “Customer Dashboard” to view your bill. Once you have signed up for e-Bill you will no longer receive a paper bill through the mail.
- How do I sign up for e-Bill?
To sign up for e-Bill you must first enroll in “Customer Dashboard”. Once enrolled you must associate your account with your profile. Once your account has been added you will then have the ability to select the e-Bill option. For more detailed instructions please click here.
- What information will I need to make an e-Payment?
All you need to make an e-Payment is your 12-digit account number, found on your billing statement, the balance owed, and your credit card, debit card, or bank account information.
- Why is there a service fee for making e-Payments?
The District has contracted with Paymentus Corporation to process the District’s e-Payments. Paymentus Corporation charges a fee of $2.95 per each $250 transaction for processing these payments. There is no fee for enrolling in the “Customer Dashboard” and accessing billing statements or for signing up for e-Bill.
- Does the Walnut Valley Water District receive any part of the service fee?
The District does not receive any portion of the service fee. Paymentus Corporation is an independent company providing a service for the District’s water utility customers.
- How quickly is my payment received and posted to my account?
The District is notified “real-time” that a payment has been made and the payment will be posted to your account within one business day. If your account is subject to turn-off, to avoid service interruption, we recommend you call customer service at 909-595-7554 to advise them that you have made an e-payment through Paymentus.
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